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The Visitor Experience Conference combines workshops, panels, networking events and more to provide museum professionals with approaches to understanding the visitor experience. The conference began as the Greater Philadelphia Visitor Services Symposium in 2012, a gathering of local visitor experience professionals over a half-day of talks at the Academy of Natural Sciences in Philadelphia, and quickly grew into an internationally-recognized conference in a few short years. 

Today, VEX offers a range of professional learning opportunities. From keynote and panel sessions, behind-the-scenes tours, half-day workshops, and lots of social events to meet and talk with colleagues. Each year, we look for more programming to add to the conference experience.

The Visitor Experience Conference is the platform for museum professionals at all levels of their career to share best and emerging practices in the Visitor Experience sector and provide specialized knowledge to take your organization to the next level. Attendees tend to come from the Visitor Experience and Visitor Services field, but we have also welcomed consultants, exhibition developers/designers, volunteer managers, directors, ticketing and database companies, and more.

Click through the sections below to see information on past conferences including presentations and videos, where applicable.

2021

what's next?

Online

2020

reimagining experience

Online

2019

pursuit of happiness

Franklin Institute

Philadelphia, PA

2018

You belong here

Witte Museum

San Antonio, TX

RECAP

2017

the next step

Chemical Heritage Foundation

Philadelphia, PA

2016

culture of collaboration

Chemical Heirtage Foundation

Philadelphia, PA

2015

Access Granted

Chemical Heritage Foundation

Philadelphia, PA

2014

from service to engagement

Chemical Heritage Foundation

Philadelphia, PA

2013

greater philadelphia visitor services conference

Please Touch Museum

Philadelphia, PA

2012

greater Philadelphia visitor services symposium

Academy of Natural Sciences

Philadelphia, PA