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Visitor Experience

Whether you call them visitors, guests, clients, users, patients, or something else altogether, the service and engagement you provide your constituents is crucial to the long-term health of your organization. The Visitor Experience Group, comprised of experts in the field with decades of experience, offers this focused training program to ensure that your organization's experience is positive and memorable for all of your clients. 

What to expect

When you hire the Visitor Experience Group to help institute these improvements in your institution, we will sit down with you to work out a schedule and come up with a plan tailored to your organization's mission, staff, and needs. While each consulting experience is customized to the client, generally speaking this experience will include:​​

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​Tier 1

  1. Initial meeting where we discuss your goals for your consulting experience

  2. We develop a plan for your organization

  3. Plan approval 

  4. Site Visits

  5. Foundational Statement Review

  6. Onsite training

  7. Print materials distributed

​Tier 2

  1. Initial meeting where we discuss your goals for your consulting experience

  2. We develop a plan for your organization

  3. Plan approval 

  4. You select staff to work on the project team

  5. Site Visit

    • All-Staff Meeting​

    • Project Team Workshops

    • Staff Interviews

  6. Foundational Statement Review

  7. Outline of training provided by VEX

  8. Approval of outline by project team

  9. Onsite training

  10. Project team meeting to review training

  11. Final training submitted to you, including:

    • Presentation​

    • Facilitator Guide

    • Print Materials

    • Activity Materials

Intellectual Property Rights: The Visitor Experience Group (VEX) shall, in all events, retain sole and exclusive ownership of all intellectual property rights in and to its training programs and all derivative works.

Confidentiality Agreement: The parties mutually covenant and agree to keep strictly confidential and not to disclose to a third party the proprietary information furnished by the other party.

Independent Contractors: The relationship between the parties is strictly that of independent contractors.

Fess and Estimates: VEX requests a project initiation fee of 50%. The balance is due within 30 days of the completion of the services and/or planning workshop(s).

Travel Expenses: Reasonable and customary expenses will also be charged at cost, such as travel, hotel accommodations, and meals.

Materials: VEX will supply original copies of materials; client will be responsible for all printing, copying, training class props, and duplication costs, unless otherwise agreed upon.

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