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Full Service

In this consulting experience we combine the Visitor Experience and Staff Engagement trainings into one full-service package.

What to expect

When you hire the Visitor Experience Group to help institute these improvements in your institution, we will sit down with you to work out a schedule and come up with a plan tailored to your organization's mission, staff, and needs. While each consulting experience is customized to the client, generally speaking this experience will include:

  1. Initial meeting where we discuss your goals for your consulting experience

  2. We develop a plan for your organization

  3. Plan approval 

  4. You select staff to work on the project team

  5. First Site Visit

    • Basic Visitor Experience Training

    • All-Staff Meeting​

    • Project Team Workshops

    • Staff Interviews

  6. Foundational Statement Review

  7. Policy and Procedure Review

  8. Outline of training provided by VEX

  9. Approval of outline by project team

  10. Second Site Visit

    • Onsite Visitor Experience training for all staff

    • Staff Engagement training for staff with direct reports

    • Assistance with editing policies & procedures

  11. Project team meeting to review training

  12. Final training submitted to you, including:

    • Presentation​

    • Facilitator Guide

    • Print Materials

    • Activity Materials


Intellectual Property Rights: The Visitor Experience Group (VEX) shall, in all events, retain sole and exclusive ownership of all intellectual property rights in and to its training programs and all derivative works.

Confidentiality Agreement: The parties mutually covenant and agree to keep strictly confidential and not to disclose to a third party the proprietary information furnished by the other party.

Independent Contractors: The relationship between the parties is strictly that of independent contractors.

Fess and Estimates: VEX requests a project initiation fee of 50%. The balance is due within 30 days of the completion of the services and/or planning workshop(s).

Travel Expenses: Reasonable and customary expenses will also be charged at cost, such as travel, hotel accommodations, and meals.

Materials: VEX will supply original copies of materials; client will be responsible for all printing, copying, training class props, and duplication costs, unless otherwise agreed upon.

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