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Staff Engagement

Staff Engagement is the foundation on which you build all other experiences in your institution. Institutions with happy and engaged staff tend to achieve better results, have higher rates of positive customer feedback, and lower rates of turnover. Dedicating time and energy to significantly improving your staff engagement now will save time and money spent in the long run on hiring and training, drastically improve your workplace culture, and increase organizational buy-in on all levels. 

What to expect

When you hire the Visitor Experience Group to help institute these improvements in your institution, we will sit down with you to work out a schedule and come up with a plan tailored to your organization's mission, staff, and needs. While each consulting experience is customized to the client, generally speaking this experience will include:

  1. Initial meeting where we discuss your goals for your consulting experience

  2. We develop a plan for your organization

  3. Plan approval 

  4. Site Visits

  5. Staff Interviews

  6. Policy and procedure review

  7. Onsite training

  8. Staff engagement guide provided after completion of trainings

Intellectual Property Rights: The Visitor Experience Group (VEX) shall, in all events, retain sole and exclusive ownership of all intellectual property rights in and to its training programs and all derivative works.

Confidentiality Agreement: The parties mutually covenant and agree to keep strictly confidential and not to disclose to a third party the proprietary information furnished by the other party.

Independent Contractors: The relationship between the parties is strictly that of independent contractors.

Fess and Estimates: VEX requests a project initiation fee of 50%. The balance is due within 30 days of the completion of the services and/or planning workshop(s).

Travel Expenses: Reasonable and customary expenses will also be charged at cost, such as travel, hotel accommodations, and meals.

Materials: VEX will supply original copies of materials; client will be responsible for all printing, copying, training class props, and duplication costs, unless otherwise agreed upon.

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