Consulting Services

There are a variety of experience touch points in which your audience interacts with your organization. Keeping tabs on all of those experiences can be difficult, which is where the Visitor Experience Group can help. As globally-recognized leaders in user/guest/visitor experience, we can work with you to analyze and improve your existing user experience and ensure that every stakeholder who interacts with your organization is having the best experience possible.

We offer four different consulting experiences: Staff Engagement, Visitor Experience, Digital Experience, and  a full-service package encompassing your organization's entire experience, including internal and external touch points.

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The foundation of all of your organization's experience touch points

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Digital Experience

Focused on multi-channel online engagement

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Visitor Experience

Focused on the in-person experience at your institution

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Full Service

Encompasses Staff Engagement, Visitor Experience, and Digital Experience