VEX24 Workshops
Tuesday, October 22 at the Valentine Museum
Queering the Visitor Experience
Multipurpose Room: 9:00 - 10:30 am
In this workshop participants will learn about the American LGBTQ+ Museum and their approach to developing a queer-friendly visitor experience ahead of opening their first home in a new wing at the New-York Historical Society. Together we will brainstorm ways to support queer visitors and their families in our institutions at a time when LGBTQ+ rights and visibility are under attack.
-
Ben Garcia, Executive Director, American LGBTQ+ Museum
The “Big 4” to creating more storytellers for your organization!
Classroom 11:00 am - 12:30 pm
What steps are you taking to have your customers and employees think of your organization as “their favorite”? It starts with implementing “The Big 4” to deliver that Black Tie (or first-class) Customer Service Experience. You’ll learn why most people forget about good service but always remember the hospitality shown to them.
-
Bob Pacanovsky, Speaker & Chief Hospitality Officer, The Black Tie Experience
We are the (Access) champions! Best practices for Customer Service and Accessibility
Multipurpose Room 11:00 am - 12:30 pm
Customer Service is the first touchpoint of connectivity our guests have with our cultural experiences. How can we ensure that our policies, practices, and procedures make welcoming the community of people with disabilities a priority? By being Access Champions! This interactive session will help you discover your organizations obligations in the ADA as well as best practice for outrageous customer service and intentional inclusion.
-
Dani Rose, Managing Director, Art-Reach
-
Alex Boyle, Director of Programs, Art-Reach
Moving from Awareness to Action/ Equity Action Continuum
Multipurpose Room: 2:00 - 3:30 pm
The Action Continuum framework helps participants distinguish between behaviors that work against equity and those that support equitable and inclusive environments. Through this workshop, participants will be able to reflect on their institution and how they currently stand up to inequities. They will also consider how they would like individuals and institutions to address disparities and what it takes to stand up to them, both in the moment and over the long term.
-
Jacqueline Johnson, Director of Professional Development, Virginia Center for Inclusive Communities